Shipping & Returns
Global export policy for wholesale diamond and jewelry orders. All shipments are insured, tracked, and fully documented.
Shipping & Logistics
AG Impex ships lab grown diamonds and finished jewelry globally through a network of specialist secure logistics partners. All shipments are conducted with professional, tamper-evident packaging standards designed specifically for high-value gemstones and fine jewelry.
We do not use standard postal services or general courier networks for any diamond or jewelry shipment. Every consignment is handled by vetted, specialist carriers with experience in high-value cargo and customs compliance across international markets.
Carriers & Insurance
All diamond and jewelry shipments are dispatched exclusively through specialist, insured carriers approved for high-value cargo. Carrier selection depends on destination, shipment value, and applicable regulations.
Primary Carriers
Malca-Amit and Brinks Global are our preferred carriers for high-value international diamond shipments, offering door-to-door insured service with real-time tracking.
Secondary Carriers
FedEx Special Cargo and DHL Express are used for certain destinations and lower-value parcels where specialist carriers do not operate direct routes.
Transit Insurance
Transit insurance up to the declared invoice value is included as standard with all shipments. Full replacement insurance riders are available on request for high-value orders.
Packaging Standards
All packages are double-sealed, tamper-evident, and unmarked externally. Individual diamonds are wrapped in diamond paper and placed in certified pouches or boxes before outer packaging.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, GST, or other regulatory fees as determined by the laws of the destination country. These charges are the sole responsibility of the buyer unless otherwise agreed in writing prior to shipment.
AG Impex complies fully with all applicable export regulations from India, including RBI and DGFT requirements. All diamonds are exported under valid KYC documentation.
Export Documentation
Every shipment dispatched by AG Impex is accompanied by a complete documentation package. The following documents are included as standard:
| Document | Included For | Purpose |
|---|---|---|
| Commercial Invoice | All shipments | Declares goods, value, seller & buyer details for customs clearance |
| Packing List | All shipments | Itemised description of contents, weights, and parcel count |
| Kimberley Process Certificate | All diamond shipments | Confirms conflict-free origin under the KPCS framework |
| Original Grading Certificates | Certified diamonds | IGI / GIA original certificates included with each stone |
| Certificate of Origin | On request | Confirms country of manufacture; required by certain import markets |
| Insurance Certificate | All shipments | Documents transit insurance coverage up to declared value |
| Airway Bill / BOL | All shipments | Carrier-issued transport document and tracking reference |
Returns Policy
Due to the nature of certified diamonds and custom manufacturing, returns are not accepted as a matter of course. All sales of lab grown diamonds and manufactured jewelry are considered final unless the conditions below are met.
Memo / Approval Shipments
Goods dispatched on a memo (approval) basis must be returned within the agreed memo period typically 7 days from delivery. Stones must be returned in original, undamaged condition in their original packaging with all certificates intact. Return shipping is at the buyer's cost and risk.
Incorrect Goods Supplied
If goods received do not match the specifications confirmed on the purchase order (shape, carat weight, colour, clarity, certification), a return and replacement will be arranged at no cost to the buyer, subject to verification.
Custom & OEM Orders
Custom-grown diamonds, matched parcels produced to specification, and all OEM jewelry orders are non-returnable once production has commenced. Revisions to specification must be made before sample approval.
Wholesale Contractual Returns
Established B2B partners with formal purchase agreements may have specific return windows and conditions documented in their supply contract. Those contractual terms take precedence over this general policy.
Damaged or Incorrect Goods
In the rare event that a shipment arrives with visible damage to packaging or contents, or the goods received do not match the confirmed purchase order, the following procedure must be followed without exception.
Wholesale Agreements
Verified B2B wholesale partners and long-term supply clients operate under formal purchase agreements that may define specific shipping terms, delivery schedules, credit periods, and return conditions beyond the scope of this general policy.
Where a formal supply agreement exists between AG Impex and a buyer, the terms of that agreement take precedence over this general shipping and returns policy in all matters of conflict or ambiguity.
Key areas typically covered in B2B supply agreements include:
Incoterms
Agreed delivery terms (EXW, FOB, CIF, DDP) defining where risk and cost transfer from seller to buyer are specified per contract.
Credit Terms
Net-30 or net-60 credit periods for established partners with verified payment history. Subject to credit limit and periodic review.
Consignment Stock
Consignment programmes for qualifying partners allow stock to be held at buyer's location with payment due only upon sale or within an agreed consignment period.
Volume Commitments
Partners committing to minimum annual purchase volumes may access priority dispatch, dedicated account management, and preferential shipping rates.
Contact Export Team
For all shipping enquiries, claims, return authorisations, or questions about wholesale supply agreements, please contact our export team directly:
info@agcustomjewelry.com
Response within 24 business hours.
Phone / WhatsApp
+1 281 201 7050
Available Mon-Sat, 10am-7pm IST.