Terms & Conditions

These Terms and Conditions ("Terms") govern all business transactions between AG Impex ("Company", "we", "us") and any buyer, distributor, retailer, or trading partner ("Buyer", "you") who accesses our platform, requests quotations, or places purchase orders for lab grown diamonds, finished jewelry, or any related products and services.

By registering a wholesale account, submitting a purchase order, or otherwise engaging in trade with AG Impex, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not accept these Terms, you must not transact with us.

These Terms apply to all sales, whether conducted through our website, by email, through a sales representative, or via any other channel. Where a formal written supply agreement exists between AG Impex and the Buyer, the terms of that agreement take precedence over these general Terms in matters of conflict.

AG Impex operates exclusively as a business-to-business (B2B) wholesale supplier. Our products and services are available only to registered businesses, including jewelry retailers, jewelers, manufacturers, gem dealers, and licensed traders. We do not supply to individual end consumers.

All quotations provided by AG Impex are valid for 48 hours from the time of issuance, unless otherwise stated in writing. Diamond prices are subject to market fluctuations, and confirmed pricing applies only to the specific order for which a proforma invoice has been issued.

A purchase order is considered accepted only upon written confirmation from AG Impex. Verbal or informal confirmations do not constitute a binding contract. We reserve the right to decline any order for any reason, including but not limited to non-availability of specific stones, credit concerns, or export restrictions.

Unless otherwise agreed in a formal supply contract, all orders must be paid in full before dispatch. Payment must be received and cleared before goods are released to the carrier.

Title (ownership) of goods remains with AG Impex until full payment has been received and cleared. Until title passes, the Buyer holds the goods in a fiduciary capacity and must not sell, pledge, encumber, or otherwise deal with the goods in a manner inconsistent with AG Impex's ownership interest.

Risk of loss or damage transfers to the Buyer at the point of handover to the carrier, unless the agreed Incoterms specify otherwise. All shipments are insured up to declared invoice value as standard; the Buyer is responsible for maintaining their own cover for inventory once title has passed.

In the event of the Buyer's insolvency, AG Impex retains the right to recover unpaid goods where title has not yet transferred, subject to applicable insolvency legislation.

All content on the AG Impex website and platform — including but not limited to product images, descriptions, grading terminology, design files, CAD drawings, brand assets, and technical documentation — is the intellectual property of AG Impex or its licensors and is protected by applicable copyright, trademark, and design laws.

Buyers are granted a limited, non-exclusive, non-transferable licence to use product images and descriptions solely for the purpose of reselling AG Impex products within their own retail or wholesale channels. This licence does not extend to:

AG Impex warrants that all diamonds and jewelry supplied are:

To the fullest extent permitted by applicable law, AG Impex's total aggregate liability to the Buyer for any claim arising out of or in connection with any order shall not exceed the invoice value of the specific goods to which the claim relates.

AG Impex shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of business, loss of market, or reputational damage, even if advised of the possibility of such losses.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Both parties agree to maintain the confidentiality of any proprietary information disclosed during the course of business, including but not limited to pricing schedules, production processes, customer data, design files, and supply chain details ("Confidential Information").

Confidential Information shall not be disclosed to any third party without prior written consent, and shall be used solely for the purpose of fulfilling the commercial relationship between the parties. This obligation survives termination of the trading relationship for a period of 3 years.

This clause does not apply to information that is in the public domain through no breach of this agreement, or that is required to be disclosed by law or regulatory authority.

Either party may terminate the trading relationship by providing 30 days' written notice. Any orders confirmed and in production at the time of notice shall be completed and paid for under these Terms unless both parties agree otherwise in writing.

AG Impex may terminate a Buyer's account with immediate effect and without notice in the following circumstances:

These Terms and all transactions between AG Impex and the Buyer are governed by and construed in accordance with the laws of India. The parties submit to the exclusive jurisdiction of the courts of Surat, Gujarat, India for resolution of any disputes arising under or in connection with these Terms.

Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of not less than 30 days from the date a written notice of dispute is received.

If negotiation fails, disputes may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), with a sole arbitrator appointed by mutual agreement or, failing agreement, by the relevant appointing authority.